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Frequently Asked Questions

Why should I purchase from Sowdesi?

Sowdesi believes there is Swadeshi emotion in every Indian consumer and with this, Sowdesi aims to bring quality and affordable Indian made products across various categories to meet the modern day consumer requirements.

How do I become a registered customer on Sowdesi?

To register, Click Here and clicking on “Create an account” with the required details and a strong password will get you registered. And here you go! You will become a registered customer of Sowdesi.

How to place an order on Sowdesi?

Placing an order on Sowdesi is very simple. Click on Buy Now button on product detail page ⊳ Add the Shipping Address ⊳ Choose Payment mode ⊳ Click on Place Order.

How can I check my order status?

After our courier partner collects the package from the respective seller, you will be sent a confirmation email with details of shipping company used for delivery and the tracking number given by the shipping company. You can view your order status at any time once the order is dispatched, by entering the given tracking number on shipping company’s website.

How long does it take for any order to be processed and shipped?

In most of the cases, the product will get shipped from the seller within maximum 2 business days of placing the order to get it delivered to you within 3 to 5 business days by the courier company.

However, in some cases the shipment and delivery may take longer than usual depending on the location of the seller and inventory issues with the seller.

How is my order shipped?

All orders placed on Sowdesi are shipped door to door via a number of shipping companies within India by collecting the products from seller’s location.

Can I change my shipping address after placing my order?

Once we receive your order, the seller processes your order and hand it over to the courier company as per our standard shipping and delivery time frame. If you would like to change your shipping address for an order which you have already placed, we will try to process your requests if the seller still has the package in his possession. If the package has already been handed over to the courier company then we are unable to make any shipping address changes.

How can I cancel my order once the order is placed?

You can cancel your order within 4 hours of placing the order. If the order has entered shipping process cancellation may not be processed.

Is it safe to use my Credit/Debit card or provide bank details on Sowdesi?

Yes, it is completely safe to pay on Sowdesi using your credit card, debit card or through a bank transfer. We use secured CCAvenue payment gateway and Sowdesi does not store any customer credit card or financial information on it’s servers.

What should I do if I receive damaged/different/defective product with my order?

Please refer to our Cancellation and Returns page which helps you know the process to be followed when there is any problem with the order received.

For any other queries or issues, please Click Here
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